Shipping & Returns

General Order Information

Please note: Orders CANNOT be changed, modified, or canceled at checkout!

We will only accept ONE coupon or discount code per order. If you use a coupon or discount code, the items the code covers are FINAL SALE and may not be returned back to us.

If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at sales@bowsandcleats.com or call us at 270-205-0034 for assistance.

Monogrammed or Customized Items

All monogrammed, vinyl, or graphic orders are customized and made to order. These orders may take 5-7 business days to process and be ready for shipment, no matter which shipping method is chosen. During the holiday season (Nov. 15-Dec.24) this may take longer due to order volume.

If you order a non-monogrammed item in addition to a monogrammed item, your ENTIRE order will be shipped once the monogrammed item has been completed. Monogrammed items may ship separately if needed at the discretion of Bows & Cleats Boutique.

SHIPPING

We offer free shipping on orders of $50 or more within the continental United States (excluding APO address, shoes, and some monogram items.) Orders under $50 are standard $10.95 per order.

Standard shipping orders take 2-3 business days to be processed and packaged before they are shipped. We ship US Postal Service only at this time.

Bows & Cleats Boutique is NOT responsible for:

  • Delays with USPS shipping
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the package(s).
  • Products marked delivered by USPS. You will need to contact your local US Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after estimated deliver time has passed.
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All of our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the US Post Office directly to investigate the issue. We cannot be held responsible for packages where the tracking information states the package was delivered to your order address.
USPS: (800) 275-8777
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Bows & Cleats Boutique is NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the purchase is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
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WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that the buyer enters the shipping address correctly AT THE TIME OF PURCHASE. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times. There is a very small time gap to cancel/change your order or to change the address of the order once the online order has been placed. If you make a mistake or decide to cancel your order or change your shipping address, please email us at sales@bowsandcleats.com immediately. We will do our best to make the change(s), however, we cannot guarantee that we will be able to do so.
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NOTE TO ALL CUSTOMERS OUTSIDE OF THE THE USA:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on packages coming outside of your country. International customers (outside the continental US) are responsible for all import duties, customs, and local taxes that may be charged by your country. We are unable to advise the amount these fees might be and we recommend that you contact your country's customs office or tax agent for respective charges and rates on any packages coming from outside of your country.
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RETURN POLICY:

Our return address:
Bows & Cleats Boutique
ATTN: Returns
230 Outlet Drive
Eddyville, KY 42038
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The following items are all FINAL sales and may not be returned to us:

  • Monogrammed or Customized Items
  • Items purchased with Discount Code, Coupons, Mark Downs, Clearance Sale Items, Flash Sales, Super Deals, Doorbusters
  • Leggings
  • Swimsuits
  • Accessories such as hats, caps, sunglasses, scarves, gloves, jewelry, coolers, Koozies.
All returned items must still have the ORIGINAL TAGS on them. Shoe boxes must be encased in another box for shipping to protect the items. If the shoes are sent back with stickers and return labels directly on the original box, or if the shoe box is damaged, we will not accept a return.
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Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, odors, or have pet hairs will not be accepted. If an item has been worn once, it will not qualify for a return.
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Merchandise may be returned for STORE CREDIT only, within 30 days of delivery. We will issue a store credit gift card that may be used online or in the store. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping or handling charges.
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When making a return, please include the original invoice and any notes (written or via email) as to why the item is being returned.
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Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return is attempted.
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The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
Please allow 3-4 business days for receipt of your return, and 5-7 business days for our return department to process your store credit.
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If approved for a return, a store credit gift card will be mailed via regular US Post Office, to the address of the original purchase within 5-7 days after we receive the returned item.
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If you place an order and do not use your store credit gift card, we cannot apply your store credit afterward. 
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If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a $5 return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 14 days. After 14 days, the item will be donated.
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EXCHANGES:

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item and then shipping back the item you are returning so that you do not miss out on the item. Store credit cannot be applied to that new order. A store credit gift card will be mailed only after we receive the returned item and can then be used only for items purchased in the future.

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact our warehouse within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyers will pay return shipping if a return is attempted.